Questions about your account, your teammates, billing, or a connected app like Zoom? Reach a real person on our support team.
How to reach us
Email: support@myteam365.ai
Privacy and data requests: privacy@myteam365.ai
In the app: click the ? Help button on any page of app.myteam365.ai.
Support hours and response time
| Support hours | Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (excluding US holidays) |
|---|---|
| First response | Within one business day |
| Urgent issues | Put "URGENT" in your email subject line, for example if you can't sign in or a connected app is acting on your account in a way you didn't expect. |
What to include
- The email address on your MyTeam365 account.
- What you were trying to do, and what happened instead.
- The meeting room and teammate involved, if any.
- A screenshot, if you have one.
Help with connected apps
- Using MyTeam365 with Zoom: adding, using and removing the Zoom app, and troubleshooting.
- Guides: how-tos for the rest of MyTeam365.